Return, Refund and Exchanges:

Card invitations (STD and RSVP):

We gladly accept returns and/or exchange. Please request  within 24 hours of final design confirmation and purchase. A refund will be issued only within that time frame. Any cancellation request after the 24-hours period will not be honored.

Sample order(s) ARE NON REFUNDABLE 

 

Gift Boxes:

- OUR GIFT BOXES ARE COMPLETELY HANDMADE -


Because each gift box is made by hand, slight variances may exist from piece to piece. We carefully assemble each product to ensure the design style coordinates, but we cannot guarantee the exact placement of each piece. Our gift boxes are not liquid or weather proof. Many are made from 100% Silk Dupioni fabric and are highly sensitive to stains. Please keep them out of direct sunlight and from stainable liquids. 


All gift boxes deliveried are carefully and individually wrapped, boxed and sealed to be protected during delivery. Please keep your product wrapped/boxed until you are ready to handle them. Be sure to clean your surface before working with the products.


We hope that you or your recipient enjoy our gift box. We take pride in providing our customers with excellent craftsmanship and take extra care when building our gift boxes by hand. Due to the handmade nature of our products, all payments are non-refundable.


It is imperative that you review your order immediately upon delivery. We meticulously inspect all of our products and wrap them in protective packaging when we are delivering it you. 


If you are not completely satisfied with our product, please email us at admin@chocodama.com. It is your responsibility to contact us with questions and/or concerns regarding your order before we deliver them to you. 


We gladly accept cancellations. Please request a cancellation within 24 hours of purchase. A refund will be issued only within that time frame. Any cancellation request after the 24-hour period will not be honored. 

Sample order(s) ARE NON REFUNDABLE 

Please understand that due to the nature of the business, we don't accept returns or exchanges after a certain provided timeframe. But please contact us if you have any problems with your order.